Thursday, January 26, 2017

The Testability and a Tester



In one of the recent discussion with fellow testers, the topic was "testability".  While fellow testers asked, "what is testability?", I had a question which I shared in the discussion -- "What is codability?".


Codability and Testability

I see both of these are inter related.  If it is codable then it is testable to a degree.  What is that degree? That's the question of interest.  But, what is that one will accomplish by knowing the order of degree, here?  This forms the base in having the curiosity or wish to know about testability.

I have a product's feature which I have to implement. The feature has cases which I need to handle in run time for different situations which a user can encounter. Well, I can code for situations which I can think and which is of priority from point view of using the product. Then for other situations which I'm not seeing or not thought off, will it be a hit for my product?  What is the complexity level of the code I'm writing for this feature and what are the risks that are subtle in code I have written? The written code will always have the risk that is tied along with it.

Now, can I tell that testability is influenced by multiple factors and not just on the basis of the test identified? Well, after knowing this, it is essential to understand -- "testability is the easiness at which I can test the system in a given situation.".


Factors influencing testability

The few factors which will potentially influence the order of  easiness -- in learning the test challenge, identifying the test, approaching the test and executing it, are as below:
  • The testing skills of a tester
  • The programming skills of a tester
  • The technology skills of a tester
  • The experience of a tester in testing such systems
  • What is know by tester about the product -- purpose of product; people who are building the product; people who will use or who are using the product; the features and functionality of product; technology of the product; code written for the product; how the product is built with limitations from business team; information available about the product; process, practice and culture followed by teams in building product; availability of the system and its present state
  • Time available for system development
  • Time available for testing
  • The level or order to which the testability aid is built and can be provided in system to test, and the complexity or simplicity level of same
  • Measures taken to improvise and include testability aiding stuffs in system
  • Existing tools or utilities for testing the product or code, or to build one such utilities
  • The freedom to tester and testing to control and guide the testing activity
  • Information expected out of testing and priority of it
  • Relationship with fellow testers, fellow programmers, business teams and any other who are involved and interested in the system being programmed and tested
  • The audience interested in test report or outcome of testing and their expectation


Testability and Test Coverage

The test coverage accomplished by a tester in given context is relational to the skills set of tester and the testability factors of the system and environment.

While I have understood this, I tried to learn the scale of testability keeping the test coverage as base. Here is what I have observed for now.
By keeping the test coverage as a base scale might mislead me to learn what I can accomplish in coverage. Because, the testability might be available and easy one for me to accomplish the 10th level of coverage with my skills and other influencing factors of testability. But to cover and accomplish the first three levels can be not the easy one given my skills and other influencing factors of testability. The vice versa is also possible.  Here, I can take longer time to learn and know how could I have cut short and still accomplish the same coverage given the testability level to me in a context, if I had learned about the complexity level of of it. While I reach to a intended level of coverage, I would have done the moves which does not favor business timeline, learned from them and repeated few stuffs.  This is not wrong but I have consumed time which I could have invested in testing to accomplish much more coverage.  The same is represented in below image.




Keeping the test coverage in base and assessing the testability on vertical scale marking the breadth and width of coverage spread out in parallel which  I want accomplish or what I can accomplish, here is what I observe for now:
Understanding the test coverage I want to reach by my testing and automation, so I provide the information expected is a challenge each time.  The reason for simple to quote for first is the 'testability' for that coverage mark.  Once I get an idea of what is the skills that I need to build and use in such situations, it will help me to make strategic decisions in testing execution and its management.  The is very important as per me from point of view testing strategic base.  This is helping me and allows me to test the perceived level of testability itself for marked coverage boundary or milestones.



This base of strategic thinking in learning and identifying the testability can be used in timelines of a project. Not just during the execution of testing, also in pre-execution and post-execution, it can be used. It gives an idea of how the tester has to be equipped in changing needs of testing and engineering. For me this is working in context where I'm exposed and in few cases I had to add few vectors along with test coverage such as technology and programming factors specific. I'm experimenting this in varied projects having different technology and skill challenges.


Visibility out of testability

With this, for now I see,

  • Testability is related with codability, programmer, tester, environment, process, people, situation, priorities
  • Codability gives the first hint on testability and skills needed to test the same.
  • Testability influences the Test Coverage
  • Testability influences the time taken by a tester to test the system in a given context
  • Like codability requires the skills of a programmer, testability requires skills of a tester

Note: Automation when leveraged with testability, wonders can be done via automation in assisting the testing.



Wednesday, November 30, 2016

A day ends in seeing crash and hearing "No crash! It works."



It is a case where I involved actively in the second day to complete my investigation, after learning my negligence and assumption.  The happening, in the case, stopped the testing for a day. 

A day with no testing and programming, it is a cost which has not turned into any benefit to business! I heard the same from business team.


Happening in the case

One of my fellow tester had got a project assignment and expectation was to carry out the performance test. The latest release and deployment was available for the testing and it was used. While the fellow tester started the task from tester's desk, the business team started using the product from their place.

The tester noticed the product crashing after few actions. Clueless why it is, just the message was available that said, "Something went wrong!"  Looking at this, tester had rolled back the latest installation and did a fresh installation. Yet, the same behavior and message.  This made the tester to use different test setup and noticed the same behavior and message.

By this time, I was said about this behavior.


Observing the happening

Fellow tester walked through me the context of task, it's priority and expected time to finish the task. Following with that walk through, tester gave me the happening in the test environment and the observations recorded for the crash.

With this, the tester said, the business team is not facing this behavior. But here it is crashing after few actions on launching it.

Hearing this, we wanted to make sure the version of the product and hardware setup was similar or close enough to be fair.  It looked everything is symmetrical in terms of product version and setup.

I asked for the log and noticed the parsing failing at the client end. Running through the stack trace in the log it was evident for me that there is a problem in processing the data. Which data, that was the question.  The stack trace said, the data that was wrong. But the claim from the tester was, the same data is being used by testing team and business team. Then, why the crash experience just for the tester.

Product getting crashed is a common sight. The interesting aspect in the crash is knowing the root. I said this to tester and asked to observe data transmitted and update me on the same.


How negligent here, I'm!

I knew, from so the so far investigation, we are very close in knowing the root cause of the problem. But then, from here, on updating what to do next in investigation and analyze, I moved into my practice. This is the mistake I did. I should have joined the tester in completing it. 

But that next part of investigation did not happen for the whole day and it never came to me back. I heard business team is using product without any problem. At least, I should have inquired with the engineering team but which I did not.


Next day's fresh listening

I noticed the discussions between business and engineering team. The calculation was on the time that went out seeing no testing and no clue of the crash.  After few minutes, I heard from tester, it works if I choose different network. It was tried in morning and since it worked, the other network line is used.

That shook me very strongly and my eyes just became very straight in sight seeing the engineering team. I asked, "How? That should not be a problem at all from network information I see here. It should be something else, not the network."  

I could not convince myself that changing the network will solve the crash. Just the product did not exhibit the behavior for a reason. What was the reason? I started to converse with the product again.


Going back to the undone

I requested for the data from the data monitoring between the client and server. This was one part of the investigation which was suppose to continue.  My bad, I assumed, this was done and engineering team saw no problem here. I did not think of asking it and look at it, on the previous day, because I assumed.

This time, I was very keen to look and requested to setup environment for monitoring the data. Used different networks and noticed data sent, received and parsed.


What's the problem?

From last day's investigation it was evident to me, the client could parse the data and assign it to the object. The consequence was Null Pointer Exception and product getting crashed.

Now with data, I started analyzing and every bit of data and line by line information in the log.  The problem is, the product is unable to handle the data at this transition point if that is not from the server. But why? Isn't that a expectation? I left the question with the engineering team for their discussion.

The request from client did not reach the server at all. The web monitoring and filtering system (WMFS) in the network it did not let the request to reach server. The response was from the WMFS to client.

The other mystery to learn was, how is it possible to work on one network and not on another network line, while the service line is same.  In one network, out of the first three request, all got response from WMFS.  While on another network, the second and third response was from the server while just the first request got response from WMFS.  This showed, though first request fails, the second and third requests are crucial.


Beyond the corners of the problem

I see, there is no harm in having WMFS in place. Customer who procures the product can have WMFS in place. Product cannot say, not to use WMFS to its users.

The product (client module) should be able to parse the response and have identity mechanism with server token to parse data, which it receives be it from server and other sources.


Learning

For engineering team, it is an alert to handle data in all possibly identified corners. To me, it was the learning which said, not to be negligent and hand over the investigation if you do not request for the update after few minutes.

To business team, the learning is to follow up on investigation which started and see a closure.